Support made easy

Get in touch

Got a question? Need to send us some details? Whether you want to speak to someone or share account info, we’re here to help. Choose the form that fits your needs, and we’ll take care of the rest.

Account Updates

What is my Customer Reference Number?

I’m moving in to a house supplied by Utilita

I’m moving out of a house supplied by Utilita

I want to cancel my switch

I want to apply for the Priority Services Register

Payments & Billing

I want to set-up a Direct Debit

I need a new top-up eCard

I need a physical top-up card

I’m owed a refund

What are my tariff prices?

Energy Usage

Submit a meter reading

I need help with budgeting

I need help with my usage

Smart meter install

Have a question about your upcoming smart meter installation or need to book one? Get in touch!

Book install

Live chat

The fastest way to get in touch is to chat to us online.
Available 24/7.

Chat to us

We’re here for you

Help Centre

Whether you’re looking for quick tips or need answers to common questions, visit our Help Centre.

Help Centre

Lost supply?

Please call our Emergency Line on 03452 068 999 so we can get you back on supply quickly! This number is reserved for loss of supply enquiries only (Open 8am – 10pm, 7 days a week)

03 numbers are UK wide numbers that are charged in the same way as 01 and 02 numbers.